Case study april 2009 the case for business process management. Helping exelon reduce costs every year by improving. It wanted to get more control over its extensive office infrastructure, reduce costs and be more. Such was the case in the productivity improvement project. We frequently add new case studies so its worth bookmarking this page. Mipi methodology is a generic model of bpi includes seven phase. Procurement process improvements small business purchasing challanges 2. The author works from the premise that consistently working on improving various aspects of how things are done, large and small, is the key to success for any organization. This kind of management practise consist in building completely new process, apart from old process, and starting from customer perspective and needs kupczyk et al. The critical link between process improvements and business results pdf, 382 kb a delivery improvement case study from pune, india, demonstrates how six sigmas focus on the relationships among a projects business y, customer y, process y and inputs xs can achieve breakthrough results. Case studies of software process improvement methods abstract. The improvement approach also has contributed to achieving major.
It provides organizations with the ability to save money, save time, and deliver value through real return on. In this study, we suggest an integrated method for evaluating, prioritizing business processes, which contains a multiitem instrument for evaluating the processes, the decision framework for business process selection, and the four types of business process improvement strategies. Process improvement projects reducing biological oxygen demand at kahiki foods. Paloma are proud of the contributions we have made to the successes of our clients. Achievements creating a culture of continuous improvement of key business processes via bpm. Case study helping exelon reduce costs every year by improving efficiency and sustainability. Applying process improvement principles to reduce waste in financial services. Multibillion dollar supplier of consumer and businesstobusiness cable and communication services in 26 large metropolitan areas across the u. The project charter contained the highlevel outline of the business case, problem statement, project. After refinement, the methodology was more widely tested through case studies, without researcher intervention, at three service sector companies. Lean six sigma and process improvement case studies. The goal was to improve several customerfacing processes while teaching the teams how to conduct their own process improvement projects in the future. Business process management bpm has dramatic business and technology effects. Abstract as health care costs increase, there is a need for healthcare service providers to look for ways to contain costs and to achieve a higher efficiency at their operating facilities without sacrificing quality.
Improvement idea capture and evaluation templates, used to identify and evaluate ideas for addressing process complexity, long cycle times, and high costs. Business process improvement case study process re. The spice model spice sarshar 2000a is a process improvement framework for the construction industry which is based on an existing successful model, the capability maturity model. This paper studies a case in employing business process reengineering techniques on one. This case study illustrates how gagnon associates used its business process improvement capability to optimize a clients newproduct development process. Another alignment issue was the coordination of the process change with departmental strategy on one hand, and joblevel design on the other hand. A formerly highflying, enviably profitable surgical products division of a major health care company.
We invite you to view a selection of our case studies by industry sector. Summaries of the case studies are presented in the appendices. According to hammer and champy 1993, there are three types of organizations that choose to implementation of a logistics process improvement system a case study eduardo j. Developing and evaluating a methodology for business. The purpose of this paper is to explore how financial institutions adopt business process improvement bpi for improving service quality, to enhance customer satisfaction. Small business case study small business case study equity technologies corporation knows what it means to be prepared. A case study on improving productivity by reducing. How to generate small business leads learn search engine optimization, business blogging, social media marketing, and more to get found by more prospects and generate leads. For a quick glance at some of the successes companies have achieved in various industries using lean, lean six sigma and bpm methods and technolgies select the industry below or select all to view the entire library. Case studies of software process improvement methods. In the past 10 years data quality has begun to set the basis for process quality. Review of business process improvement methodologies in public services article pdf available january 2010 with 8,517 reads how we measure reads.
In addition, the report provides guidance to software development organizations that. Youll need a solid case and organizational buy to get your. Business process improvement by means of big data based. In your presentation use examples from the case study scenario to illustrate the main points you wish to make. Business process improvement by means of big data based decision support systems. Below is information to help leaders describe why continuous improvement, including approaches like lean and six sigma, are important. Seven steps to operational excellence what i am advocating is the proliferation of a culture of con tinuous improvement a workforce committed to monitoring and improving the way they perform their work. Pdf business process improvement methodology based on. Banking cycletime reduction case study business process. Value stream management for lean officea case study. Singh professor, jagannath university, rajasthan, india hemant yadav pg student, jagannath university, rajasthan, india abstract the globalization of the indian economy has faced a great challenge to the.
A case study on productivity improvement quality and productivity are two important aspects have become great concerns in todays competitive global market. Business process improvement methodology based on business process modelling. Case study april 2009 the case for business process. These tools were employed by each internal working group. Handbook for basic process improvement 3 how does process improvement benefit the organization. An answer key is provided in the slides that follow.
A standardized process improvement methodology allows us to look at how we perform work. This case study describes the process improvement efforts of both navair groups and how they integrated the two sei technologies to accelerate process improvement within their organizations. Procurement process improvements small business case study. Challenges placing same order again and again to vendor vendor not delivering goods on time quantity and price discrepancies no effective measurement of vendor performance buyer. Case studies of financial institutions in thailand nattapan buavaraporn, beng, meng, mres thesis submitted to the university of nottingham for the degree of doctor of philosophy june 2010. Developing and evaluating a methodology for business process improvement. Sales improvement case studies sales training programs. After the introduction, methodology of research is discussed. Kahiki foods, located in gahanna, oh is a premier supplier of highquality asianstyle frozen foods. Procurement process improvements small business case study 1. In compiling the list, we gave additional weight to usage outside yale.
Business processes improvement on maintenance management. Researchers used case study research 18 and action research 19 methods with a single case organization to find answers to the research problem. Located in mobile, alabama, the company has long had plans and procedures in place to counter the threat posed by hurricanes and other severe weather. Bpm suite enables faster, easier, and more costeffective process improvement for a company. Analysis of the potential impacts of making the identified process changes on cycle time, cost, and risk level. The following section presents selected case study results. Business process improvement bpi and business process re. Business case for continuous improvement 3282014 1 successful change efforts require unwavering leadership commitment and an ability to explain why the initiative is important to customers and staff. They stated that their methodology can be used for process improvement and reengineering. Process improvement template case solution and analysis. Does the case study address an issue that could face our. Your facilitator will advise how to submit your presentation. Finally, the report presents the key factors that allowed navair to. Process improvement template case solution,process improvement template case analysis, process improvement template case study solution, managers are often faced with the problem of improving critical business processes so that their efforts are not only special.
As deming once said, if you cant describe what you are doing as a process, you dont know what youre doing. Value stream management for lean office a case study. Our goal is to create a central source for case studies success stories from both bpm and bpms initiatives. Improving productivity by reducing operation cost as six sigma process improvement 151 sequentially. This case study describes how gagnon associates helped a small credit union significantly reduce the cycletime of many of its key business processes, resulting in higher productivity, cost reductions, and increased customer satisfaction. Case study questions work through these questions on your own, using the text and exhibits in the preceding slides. Background a key division of exelon, one of the nations leading energy companies, faced a challenge common to many organizations today. Its goal is still to give readers practical insight into how they can create a coherent business process improvement system. A valuebased approach to process improvement and delivery in this white paper, we examine how your business can be improved through business process services. Implementation of a logistics process improvement system. We were brought in to coach several process improvement teams. Top 40 most popular case studies of 2017 yale school of. When all of the major players are involved in process improvement, they can collectively focus on eliminating wasteof money, people, materials, time, and.
The problems that bpm solves are not fundamentally new, but bpm provides a new and exciting approach to solving them. This white paper is designed to provide a repeatable framework for developing a business case for new or continued justification of bpm projects with the objective being to help accelerate the startup time and enable more organizations to realize success from bpm. The process involved in developing and implementing continuous improvement plans in the business. Also, a proposed solution may emerge early in the measure and analysis phase, leading to an emphasis on planning and implementation in the improve phase. Pdf the adoption of business process improvement strategies is currently a concern of most organizations.